Booking with us,in plain terms.

01What these terms cover

These terms apply to treatments and services provided by FemmeRevive Wellness and Beauty at 98 Gemsbok Street, Extension 1, Lenasia, Johannesburg. Booking an appointment means you accept them.

They sit alongside the consultation and consent form you complete before your first treatment. Where a signed consent form says something more specific about a particular treatment, that form applies.

02Booking an appointment

Appointments can be made by phone, WhatsApp, email or through the enquiry form on this website. An appointment is only confirmed once we have replied to you with a date and time. A submitted enquiry on its own is not a booking.

We work by appointment only, so please do not arrive without one.

03Consultation comes first

Every new client has a consultation before any treatment. For laser treatments this includes a patch test, and the treatment itself is scheduled for a later date so we can see how your skin responded.

You need to tell us honestly about medication, medical conditions, pregnancy, breastfeeding, recent sun exposure, self-tan, and any previous reaction to a treatment. Some of these make a treatment unsafe. We would rather turn a booking away than treat somebody we should not.

We may decline or postpone a treatment if, in our judgement, it is not safe or not appropriate for you. We will always explain why.

04Deposits and payment

A deposit may be required to secure certain appointments, longer sessions and treatment courses. Where a deposit applies we will tell you the amount when we confirm the booking.

The balance is payable on the day, at the end of your appointment. Prices are quoted in South African Rand and include VAT where applicable.

Prices published on this website are a guide. The price for your treatment is the one we quote you after consultation, because it depends on the area treated, your skin and the plan we agree.

05Cancellations and rescheduling

Please give us at least 24 hours notice if you need to cancel or move an appointment. That lets us offer the slot to somebody else.

• More than 24 hours notice: rescheduled at no charge, deposit carried over.
• Less than 24 hours notice: the deposit may be retained.
• No arrival and no contact: the deposit may be retained, and a deposit may be required for future bookings.

We understand that emergencies happen. Talk to us and we will be reasonable about it.

06Running late

If you arrive late, we will do as much of your treatment as the remaining time allows, and the full price still applies. Where lateness makes the treatment unsafe or pointless to start, it will be treated as a late cancellation.

If we are running late, we will tell you as soon as we know, and you can choose to wait, rebook, or take a shortened session at a reduced price.

07Results

Every body responds differently. We will tell you honestly what a treatment can realistically achieve for you, how many sessions it is likely to take, and what it will not fix.

Because results depend on your skin, hair, hormones, health and how closely aftercare is followed, we cannot and do not guarantee a specific outcome. Treatments sold as a course are priced for the course, and the number of sessions is an estimate made in good faith rather than a promise.

Nothing we provide is a substitute for medical advice. If you have a condition that needs a doctor, please see one.

08Aftercare

You will be given aftercare instructions for every treatment. Following them matters, both for your result and for your safety. Sun exposure, heat, certain products and certain activities need to be avoided for a period after some treatments.

We cannot take responsibility for outcomes where aftercare instructions were not followed. If something does not look or feel right afterwards, contact us straight away on 074 542 4799 rather than waiting for your next appointment.

09Courses, packages and vouchers

Treatment courses are personal to you and cannot be transferred to another person or exchanged for cash. Sessions in a course should be used within the interval we recommend, otherwise the result suffers.

Gift vouchers are valid for the period stated on the voucher, are not redeemable for cash, and must be presented at the appointment.

10Children and guests

Treatments for anyone under 18 require a parent or guardian to be present and to consent.

The studio is a small, quiet space with equipment in it. Please do not bring children to your appointment unless they are the client, and please keep accompanying guests to one.

11Your belongings

Please keep your valuables with you. We cannot accept responsibility for personal items lost or damaged at the studio.

12Complaints

If you are unhappy with anything, tell us first and give us the chance to put it right. Email info@femmerevive.co or call 074 542 4799. We take it seriously and we would always rather hear it from you than not hear it at all.

These terms are governed by the law of the Republic of South Africa, and nothing in them limits any right you have under the Consumer Protection Act.